We get many nice comments from our customers when our drivers have done a good job, and we like to show them off when they do! So, we've created our wall of fame.
A nice email has arrived to say a big thanks to Kevin for a smooth trip recently that a customer experienced on indigo; and although they have remained anonymous they just wanted to say "Thanks" for a really good journey.
Nice VIP work Kevin!!
Customer Mr Whelpton has been in contact to say a big thanks to Angela for trying to find his missing wallet which he had left on one of our buses; after all avenues had been explored the wallet was never found however Mr Whelpton wanted to thank Angela for all her hard work and for being sympathetic.
Thanks for trying Angela - You did your best!!
Regular keyworth connection driver Les has been helping out on i4 recently and a very happy Tania has written in to say how she enjoyed the journey that Les was operating by saying he was the most friendliest driver that she had experienced for a long time and wanted to pass her thanks on to Les.
Excellent customer service Les well done!!
Peter tweeted in to tell us what a fantastic driver he thinks Geoff is, he praised Geoff for being friendly and funny.
A winning combination Geoff, keep up the good work!
Whilst driving the nines, Ian Bradley noticed that he had a fire in the engine bay on bus 475, Quick thinking Ian pulled up and evacuated customers then used a hosepipe from a guy washing his car to extinguish the fire before any damage was done. Ian then made sure the vehicle was safe and then arranged alternate transport for his customers.
Gavin was recently operating on i4 when a customer started to feel unwell on his bus; Gavin stopped the bus to ensure that the customer was fine however the customer didn't want anyone to be late and told Gavin to continue on his journey; Gavin continued to check with the customer as the bus was moving along until he arrived at QMC and fortunately a passer-by was able to assist the stricken customer to the hospital.
Great work Gavin.
Truly Wonderful......That's according to Zena Sharpe who emailed to say that Lynne was fantastic when she was travelling on board a recent journey she made on i4.
Not only did Lynne give her the best ticket options but was also helpful to other customers who were visiting places of interest, informing them which stop to get off at. On top of that Zena was also surprised how many customers Lynne knew and that everyone was given the same great welcome.
Fantastic customer service Lynne keep up the excellent work.
An elderly resident from the Springwater Care home had gone missing, Neil saw the gentleman wearing his slippers having difficulties trying to board another bus in Calverton, realising the man was lost Neil put him on his bus where the police safely collected him from and returned the gentleman home.
Mr Green has contacted us to say a big well done to Kevin for coping fantastically after an accident which had taken place on Kevin's indigo bus; a tow truck was moving away from the scene of a previous accident straight in front of Kevin's bus!!
Quick thinking Kevin managed to apply the brakes however a customer unfortunately fell off his seat and was injured; the ambulance was called and all other customers were transferred to other buses however Kevin remained with his injured customer until the ambulance arrived. Mr Green continued by saying he couldn't have coped with the situation.
Well done Kevin.
Kevin was driving the nines through Kilburn village late at night when one of his customers fell ill with severe stomach pains and headaches. Kevin realising that his customer was seriously ill called an ambulance and waited with the customer until they arrived. Now an hour late, Kevin continued on service to Derby ensuring any customers still waiting for the last bus home were not left.
A customer emailed in to thank 27 driver Garry. Having just left hospital the customer had missed the last bus back to Awsworth, Garry recognised his need for help and dropped him off at his home despite it being off route. The customer wanted Garry to know this was the best customer service he’d ever had from a driver and that Garry had gone above and beyond his expectations.
Excellent work Garry!