We get many nice comments from our customers when our drivers have done a good job, and we like to show them off when they do! So, we've created our wall of fame.
Andy has been complimented on the way he helped a blind man off his mickleover bus in December. Not only this, but we’ve since found out that Andy regularly helps this customer.
Keep up the good work Andy, that’s great service.
Chris helper out a young lady who realised she was heading in the wrong direction on his bus. The customer emailed in to say she expected giggles but Chris was very caring and let her stay on the bus for the round trip to Brailsford.
Excellent customer service Chris.
Suttons Dave Walker received a tweet from a customer who had witnessed Dave helping out when an older gentleman who had collapsed on his bus. The tweet added that Dave was ‘caring and professional’
Fantastic work Dave!
Jean was on her ilkeston flyer shift on 5th of January when she drove into Sitwell Street Spondon to find a car on its roof – She immediately responded and informed her customers of what was happening. The lady in the car was ok, but just wanted to get out, so Jean and another gentleman rescued the lady from the back window. They then directed traffic on a dark and congested evening. Putting themselves at risk to help others, it really was over and beyond the call of duty, but that’s a trentbarton bus driver!
An anonymous customer has been in touch to say what great customer service John demonstrated on one of his recent indigo journeys; John had a customer who was blind and required assistance to get across the road; John explained to all his customers what he was going to do and then assisted the grateful customer.
The customer continued by saying that John is polite, friendly and courteous - Just the news we always like to hear.
Well done John.
A delighted Mr Staed has been in touch to say a massive thanks to Marcus for stopping his xprss service at Trent Bridge to allow
Mr Staed's wife on at 2am on Saturday Morning; Mrs Staed had been left stranded by a taxi and had no idea how she was going to get back to Bingham, especially as she had no money - Marcus did the right thing and took her back on his bus for FREE and ensured that she got home safely.
Great Work Marcus - It was the right thing to do.
We received not one, but two calls praising Phil for his actions when an elderly couple fell whilst hailing his bus. After calling an ambulance and waiting 40 minutes with the couple, Phil transferred all his passengers to another bus.
Well done and thank you Phil!
Reece was operating on sawley xprss and noticed a skylink bus had broken down at Long Eaton train station; it was Reece's last journey, however he came back to the broken down bus and took all the grateful customers through to the Airport.
Fantastic Team Work Reece and customers who were on that bus we're absolutely delighted with your gesture.
Back in Summer 2013 during the Download Festival at Donnington Park a small
boy had become lost and ended up at East Midlands Airport - The boy lived in
Kegworth, so Russ ensured that the boy returned home safely - Much to the delight of his parents.
Well Done Russ, a first class job.
A customer who didn't want to be named has contacted us to say thanks to Stuart for stopping for him whilst he was running towards the stop; unfortunately the customer slipped over, however Stuart remained professional and looked after him whilst he recovered from his ordeal.
Keep up the great work Stuart!!
A young customer’s parent called to thank Tony after the customer had fallen asleep at the back of Tony’s bus. Tony ensured he got safely back home to Stockhill Lane.
That’s really good work Tony.
With no change left, Tonya had to ask a customer to wait until the end of her journey to receive it. When the customer then went to leave the bus, forgetting the change, Tonya called her back. She wanted to thank Tonya for being so honest.
Well done Tonya!
A customer emailed in to tell us that he was having a really bad day until he got onto Alison¹s bus. He said that Alison had such a friendly face and jolly personality he was instantly able to forget all of his problems.
We received an email from a customer who wanted us to pass on his thanks as you are always polite, helpful and a very good driver. He especially wanted us to thank you for your advice on offers and tickets available!
Well done and keep up the good work
nines regular customer Sally, who is blind normally gets met at her bus stop to make sure she gets off the bus at Prospect St in Alfreton after going to Derby for some time out of the house. Nobody met her at the stop, so she continued on the bus. Later in the journey Damo spotted her still sat on his bus and knew things weren’t quite right. He helped her to call the person who was supposed to meet her, then spun the bus around and took her home, causing his already late service to operate a further 10 minutes late. He explained to his customers what he was doing and why, none of whom complained.
A customer emailed in to thank driver Rynn for his spontaneous and generous gesture when he gave an upset child a drink to help calm him down making the journey more peaceful for everyone on board.
Well done Dave for this very kind gesture, keep up the good work
A couple called in to thank Dawson for his kindness for taking them back to Blidworth on the last 141 from Nottingham, even though the bus finished at Hucknall.
Whilst operating on ROUTE 18 in Beeston Bus Station Dennis noticed a lady who was having difficulty in getting to the stop in time and clearly looked
anxious that she wasn't going to make the bus; Dennis waited for the lady, ensured she was safely seated and then got her home without the distress of
waiting a further 30 minutes in Beeston.
Well Done Dennis - Top Service!!
We received a comment on facebook from a regular customer who wanted us to
thank Kate for keeping calm and apologising to customers when she had delays on route, it is greatly appreciated, the customers think she is
wonderful and so do we!
We were recently contacted by a lady to pass on her praise to Lee. The customer said that Lee was friendly, approachable and truly lovely. A credit to the team!
A customer emailed in to thank calverton connection driver Martin for helping him when he fell ill on the bus. The gentleman was on his way home after having an injection at the doctors and passed out. Martin calmly called an ambulance and helped the man until they arrived.
A young girl had missed the last threes A home one evening, Melvyn, not wanting her to walk down the dark country lanes to Newstead, diverted his bus ensuring she got home safely. Apologising to the other customer Melvyn then retraced the B route back in case any other customers were waiting.
A customer contacted us to say how well Michael handled an accident in Wirksworth which caused problems on his route. Michael made every effort to get his customers to their destination, whilst also assisting the paramedics. The customer wanted us to pass on their thanks and say you were brilliant and amazing
Well done and keep up the good work
Whilst operating on skylink, Michael had to deal with a customer who took ill on his bus at East Midlands Airport; Michael dealt with the situation calmly and efficiently - The customer who wishes to remain anonymous emailed to pass on his thanks to Michael and for ensuring he was fine.