We get many nice comments from our customers when our drivers have done a good job, and we like to show them off when they do!  So, we've created our wall of fame.

  

 

 

 

 

 

 

 

Neal Broughton


 

 

 

 

Mrs Wilson recently called us to thank Neal for being a brilliant driver with excellent customer service skills. threes driver Neal is quite a hit with Mrs Wilson, making her day every time she catches his bus. Well done Neal!

Steve Kossobudzki


 

 

 

 

We received a message on facebook from a customer thanking Steve for the way he handled a difficult situation recently. Ms Watson was travelling on pronto when Steve was confronted with a very abusive customer and wanted to pass on her praise and thanks for the way Steve handled the situation.

Leanne Louch

 

 

 

 

 

Regular indigo customer Charlotte Hubbard has emailed to say a BIG thanks to Leanne who is our Star At The Stop in Beeston; Charlotte was waiting in Beeston on a rainy morning into work however Leanne was on hand to ensure that Charlotte knew where the bus was in the delays with the use of her mobile microlise tablet and sure enough the bus arrived when it was supposed to.

Charlotte also said that Leanne was cheerful and pleasant and wanted to thank her for a great job she is doing; no problems Charlotte.

Great work Leanne!

Elaine Stokes


 

 

 

 

Elaine was driving her usual indigo route when a hooded youth attempted to steal her takings, a customer wrote in to praise Elaine for dealing bravely with the situation and being an asset to the company.

Abdul Jabar


 

 

 

 

Once again regular indigo driver Abdul Jabar has a further mention on the Wall of Fame as another customer has contacted us to say what a lovely, polite and friendly driver Abdul is. It looks like your fan base is growing all the time Abdul...Keep it up.

Phil Langley


 

 

 

 

A very happy customer has contacted us to say a BIG thank you to Phil who showed calmness and excellent customer skills when the i4 service that Phil was driving approached an accident at Sherwin Arms Bramcote - Phil ensured that everyone was safe and calm and that everyone got to where they needed to with the minimum of fuss.

Well done Phil

Peter Linley

 

 

 

 

 

A customer taking ill on your bus isn't always nice however Peter had this issue on a recent radcliffe line journey he was operating when a customer required Peter to stop the bus - Which is exactly what Peter did and offered tissues and water to the customer along with showing concern.

The customer who will remain anonymous wanted to thank Peter for his excellent customer service and kindness; we're more than happy to do so

Well done Peter!

Perry Jest

 

 

 

 

 

Things were not going so well for Perry recently on the 141. His bus broke down heading towards Blidworth and Mr Metcalf who was following our vehicle was less than pleased having his car covered in oil.

Perry realising the mess the oil had made apologised to Mr Metcalf and handed over some money from his own pocket to get the car cleaned at a garage across the road. Mr Metcalf called customer services to thank Perry for his kind gesture, commenting that Perry was an excellent ambassador for company.

Allan Gilmour 

 

 

 

 

 

Mrs McElvaney emailed customer services to thank Allan for making a very emotional day much brighter for her. Mrs McElvaney had just been to a funeral and after getting onto Allan’s calverton connection realised that she had left her handbag.

Quick thinking Allan explained to all of the customers on board what had happened and asked if anyone minded going around the block so the handbag could be collected, Mrs McElvaney picked up her bag and wants to thank Allan for the kindness and concern he showed.

Dan Judson 

 

 

 

 

 

Dan was operating on service 101 when a boarding customer fell over and hurt themselves; Dan ensured that an ambulance was called and kept the customer warm by placing his fleece over them and ensured that all other customers were transferred onto the next bus when it arrived; on top of that he stayed with the customer who had fallen over until the ambulance arrived - a lot to deal with all in one go however Dan dealt with the situation in a calm and collective manner.

Well Done Dan!!

George Wood 

 

 

 

 

 

On 26th April George was driving the two service to ilkeston when a customer boarded with a £20 note, the customer said George changed the £20 without hesitation but unfortunately part of her change, a £10 note blew under the bus the young lady was very upset and without hesitation he presented her with another £10 note. She told me that she never thought he would of done that in a million years and certainly other bus companies wouldn’t. The lady’s Name is Jess who is a regular on the two and she insisted George gets a pat on the back for great customer service! George usually drives the rainbow 1 but also likes the two…

Sean McKeown

 

 

 

 

 

Mr Dixon has been in touch to say what a great driver Sean is even when it's early in the morning!!

Sean is one of our regular dedicated drivers who is part of the indigo 24/7 team and Mr Dixon was most impressed with Sean's customer service on a recent early morning trip he made on indigo.

Just another reason for travelling indigo with a great team to get you there - Nice work Sean.

Brian Lowe

 

 

 

 

 

Mrs Walker has contacted us to say what a friendly driver Brian is; he is always pleasant and friendl, if customers are late and haven't got to the bus stop Brian will always wait for them; and even if Brian is late he always has a smile on his face for his customers and the journey is always smooth.

Well done Brian - Top work.

David Askew

 

 

 

 

 

We received a very thankful letter praising red arrow driver David after a customer left his wallet onboard. David personally dropped the wallet at the customer’s home; the letter praised David for his kindness and cheery demeanor.

Great stuff David!

Marcus Shaw

 

 

 

 

 

A customer wishing to remain anonymous has e-mailed to say a big well done to Marcus on some great customer service which he displayed when the recent one day international cricket game was taking place between England and New Zealand at Trent Bridge.

Marcus displayed great patience with customers when it was busy along with patience for other road users when the roads were extremely busy.

Great job Marcus - How are you fixed for The Ashes in a few weeks time?

Tom Benford

 

 

 

 

 

A customer wanted to thank Tom for tactfully getting a customer who was a little worse for wear off the villager bus at the correct stop. Tom makes it his job to know the where the stops are for his regular customers.

Great customer service Tom!

Geoff Kirk

 

 

 

 

 

skylink customer Martin Woods has e-mailed to say thanks to Geoff for waiting for him on a recent trip that he was trying to make through to Beeston whilst connecting from Roberts 155 service from Coalville.

Geoff kindly waited for Martin to arrive and took him through to Beeston with a great drive also.

Well done Geoff - Text book customer service.

Kevin Allen

 

 

 

 

 

radcliffe line customer Jade Fisher has tweeted to say a BIG thanks to Kevin for handing in her purse which she left behind whilst travelling recently. Jade went on to say that Kevin was really helpful and found the service excellent.

Well done Kevin...

 

If you've got something nice to say about one of our trent barton team and you think they deserve a mention on our wall of fame then please don't keep it to yourself.  We'd love to hear from you - just email us at walloffame@trentbarton.co.uk or ring our customer services team on 01773 712265.

Andy Salmon

Andy Salmon

Andy has been complimented on the way he helped a blind man off his mickleover bus in December. Not only this, but we’ve since found out that Andy regularly helps this customer.

Keep up the good work Andy, that’s great service.

Chris Gulliver

Chris Gulliver

Chris helper out a young lady who realised she was heading in the wrong direction on his bus. The customer emailed in to say she expected giggles but Chris was very caring and let her stay on the bus for the round trip to Brailsford.

Excellent customer service Chris.

Dave  Walker

Dave Walker

Suttons Dave Walker received a tweet from a customer who had witnessed Dave helping out when an older gentleman who had collapsed on his bus. The tweet added that Dave was ‘caring and professional’

Fantastic work Dave!

Jean Cheetham

Jean Cheetham

Jean was on her ilkeston flyer shift on 5th of January when she drove into Sitwell Street Spondon to find a car on its roof – She immediately responded and informed her customers of what was happening. The lady in the car was ok, but just wanted to get out, so Jean and another gentleman rescued the lady from the back window. They then directed traffic on a dark and congested evening. Putting themselves at risk to help others, it really was over and beyond the call of duty, but that’s a trentbarton bus driver!

John Hickman

John Hickman

An anonymous customer has been in touch to say what great customer service John demonstrated on one of his recent indigo journeys; John had a customer who was blind and required assistance to get across the road; John explained to all his customers what he was going to do and then assisted the grateful customer.

The customer continued by saying that John is polite, friendly and courteous - Just the news we always like to hear.

Well done John.

Marcus Shaw

Marcus Shaw

A delighted Mr Staed has been in touch to say a massive thanks to Marcus for stopping his xprss service at Trent Bridge to allow
Mr Staed's wife on at 2am on Saturday Morning; Mrs Staed had been left stranded by a taxi and had no idea how she was going to get back to Bingham, especially as she had no money - Marcus did the right thing and took her back on his bus for FREE and ensured that she got home safely.

Great Work Marcus - It was the right thing to do.

Phil Stevenson

Phil Stevenson

We received not one, but two calls praising Phil for his actions when an elderly couple fell whilst hailing his bus. After calling an ambulance and waiting 40 minutes with the couple, Phil transferred all his passengers to another bus.

Well done and thank you Phil!

Reece Dunn

Reece Dunn

Reece was operating on sawley xprss and noticed a skylink bus had broken down at Long Eaton train station; it was Reece's last journey, however he came back to the broken down bus and took all the grateful customers through to the Airport.

Fantastic Team Work Reece and customers who were on that bus we're absolutely delighted with your gesture.

Russ Joynes

Russ Joynes

Back in Summer 2013 during the Download Festival at Donnington Park a small
boy had become lost and ended up at East Midlands Airport - The boy lived in
Kegworth, so Russ ensured that the boy returned home safely - Much to the delight of his parents.

Well Done Russ, a first class job.

Stuart  Tsar

Stuart Tsar

A customer who didn't want to be named has contacted us to say thanks to Stuart for stopping for him whilst he was running towards the stop; unfortunately the customer slipped over, however Stuart remained professional and looked after him whilst he recovered from his ordeal.

Keep up the great work Stuart!!

Tony McGinnis

Tony McGinnis

A young customer’s parent called to thank Tony after the customer had fallen asleep at the back of Tony’s bus. Tony ensured he got safely back home to Stockhill Lane.

That’s really good work Tony.

Tonya Cunningham

Tonya Cunningham

With no change left, Tonya had to ask a customer to wait until the end of her journey to receive it. When the customer then went to leave the bus, forgetting the change, Tonya called her back. She wanted to thank Tonya for being so honest.

Well done Tonya!

Alison Amos

Alison Amos

A customer emailed in to tell us that he was having a really bad day until he got onto Alison¹s bus. He said that Alison had such a friendly face and jolly personality he was instantly able to forget all of his problems.

Brian Tait

Brian Tait

We received an email from a customer who wanted us to pass on his thanks as you are always polite, helpful and a very good driver. He especially wanted us to thank you for your advice on offers and tickets available!

Well done and keep up the good work

Damo Short

Damo Short

nines regular customer Sally, who is blind normally gets met at her bus stop to make sure she gets off the bus at Prospect St in Alfreton after going to Derby for some time out of the house. Nobody met her at the stop, so she continued on the bus. Later in the journey Damo spotted her still sat on his bus and knew things weren’­t quite right. He helped her to call the person who was supposed to meet her, then spun the bus around and took her home, causing his already late service to operate a further 10 minutes late. He explained to his customers what he was doing and why, none of whom complained.

David Rynn

David Rynn

A customer emailed in to thank driver Rynn for his spontaneous and generous gesture when he gave an upset child a drink to help calm him down making the journey more peaceful for everyone on board.

Well done Dave for this very kind gesture, keep up the good work

Dawson Chambers

Dawson Chambers

A couple called in to thank Dawson for his kindness for taking them back to Blidworth on the last 141 from Nottingham, even though the bus finished at Hucknall.

Dennis Hallam

Dennis Hallam

Whilst operating on ROUTE 18 in Beeston Bus Station Dennis noticed a lady who was having difficulty in getting to the stop in time and clearly looked
anxious that she wasn't going to make the bus; Dennis waited for the lady, ensured she was safely seated and then got her home without the distress of
waiting a further 30 minutes in Beeston.

Well Done Dennis - Top Service!!

Kate Heathecote

Kate Heathecote

We received a comment on facebook from a regular customer who wanted us to
thank Kate for keeping calm and apologising to customers when she had delays on route, it is greatly appreciated, the customers think she is
wonderful and so do we!

Lee Milne

Lee Milne

We were recently contacted by a lady to pass on her praise to Lee. The customer said that Lee was friendly, approachable and truly lovely. A credit to the team!

Martin Skeavington

Martin Skeavington

A customer emailed in to thank calverton connection driver Martin for helping him when he fell ill on the bus. The gentleman was on his way home after having an injection at the doctors and passed out. Martin calmly called an ambulance and helped the man until they arrived.

Melvyn Mee

Melvyn Mee

A young girl had missed the last threes A home one evening, Melvyn, not wanting her to walk down the dark country lanes to Newstead, diverted his bus ensuring she got home safely. Apologising to the other customer Melvyn then retraced the B route back in case any other customers were waiting.

Michael Cropley

Michael Cropley

A customer contacted us to say how well Michael handled an accident in Wirksworth which caused problems on his route. Michael made every effort to get his customers to their destination, whilst also assisting the paramedics. The customer wanted us to pass on their thanks and say you were brilliant and amazing

Well done and keep up the good work

Micheal Ward

Micheal Ward

Whilst operating on skylink, Michael had to deal with a customer who took ill on his bus at East Midlands Airport; Michael dealt with the situation calmly and efficiently - The customer who wishes to remain anonymous emailed to pass on his thanks to Michael and for ensuring he was fine.

If you've got something nice to say about one of our trent barton team and you think they deserve a mention on our wall of fame then please don't keep it to yourself. We'd love to hear from you - just email us at walloffame@trentbarton.co.uk or ring our customer services team on 01773 712265.