We love what we do at trentbarton, and we hope that this shines through in our service. We're passionate about bringing together the best buses and the friendliest drivers – plus lots of lovely little extras just for you, as our customer – to uphold our reputation as the really good bus company. Wherever you need to get to across trentbarton land, it’s our aim and our pleasure to get you there on time, in comfort and in style, giving you the confidence to leave the car at home, and take your really good trentbarton bus instead.
While trentbarton is built on bright ideas, you don’t get to be a multi-award winning bus company without the experience to back these brainwaves up. 2013 saw trentbarton celebrating its 100th birthday (with a huge party, of course!), and we’ve come a long way since the days of the separate Trent Motor Traction and Barton Buses companies were established over a hundred years ago.
Both bus companies ran well enough side by side; even competing during the swinging 60’s and 70’s! However, like strawberries and cream, or fish and chips, these two trentbarton land transport companies work better together, and a merging of the services in 1989 turned out to be a marriage made in bus heaven – when the two companies joined together, and ultimately formed the trentbarton brand.
With this new arrangement came fresh ideas and an exciting new vision – the vision to create a bus company that was all about the customer. The perception of bus travel being a necessary evil with smelly buses and miserable drivers was going to be something for other bus companies to worry about. trentbarton was going to be different. It was going to be the really good bus company.
here and now
This forward-thinking attitude has seen trentbarton grow into one of the most recognisable, best respected bus companies in the UK, and, through our growth, our customers have been at the heart of every decision, every change and every innovation. Here’s what sets us apart from the rest:
We believe that our buses are more than just a number. Each trentbarton bus service has its own unique look, with individual branding and design. We even give our buses names, to reflect their key features and make our services more recognisable for customers. indigo is widely known as one of our most famous brands, and with its deep purple branding, leather seats, air con and a designer interior, running 24 hours a day, is our rock star of a bus – perfect for late nights out in Nottingham and Derby, as well as for whisking you to and from work or the shops in style. But many of our other buses boast similar features, and more, as we continue to improve the product for our customers.
It's not all about the buses at trentbarton. We believe, like any good company should, that people are our most valuable asset. From those behind the scenes, to the drivers who interact with our customers every day, every single member of the trentbarton team is working towards a common goal – to ensure that you get really good service.
Forget grumpy drivers – we believe that our drivers are the best in the business, and regularly scoop the best accolades available, including Top National Driver, at the UK Bus Awards. In addition to our drivers, team leaders and service managers, you’ll also find extra people dotted around trentbarton land to ensure you get a fantastic travel experience, from people regulating our buses to keep them on time to our valet crew keeping buses free from litter during the day.
As one of the biggest employers in Derbyshire and Nottinghamshire trentbarton is proud to be a local company staffed by local people. We’re also independently owned, meaning that every decision we make is made by those with an interest in the well-being of the local community and the efficiency of the local transport system. Market research is central to everything we do, meaning that you, our customer, are firmly in the driving seat when it comes to deciding how your really good bus service is developed and run, and we carry out numerous surveys each year to stay informed of what you expect, want and need from us.
Still, we're not content with simply being run by locals. trentbarton puts itself in the middle of the community, getting involved in local events and even organising our own trentbarton roadshows for everyone to enjoy! We're also dedicated to supporting the charities that are important to trentbarton land customers, including hard working, local good causes such as the Help for Heroes, Lewis Mighty Fund and Rainbows Children’s Hospice. There's nothing we won't do to raise cash for a worthy cause, including dressing up as superheroes, battling it out in a team bus pull and even getting our pinnies on for a bake sale! Because, as brilliant as ours might be, there are sometimes more important things in life than buses.
We’re full of big ideas at trentbarton, and one of our boldest is our no-quibble money back guarantee on all fares. We’re still the only transport provider to offer this across the whole of Europe, and our bottom line is that if you’re not happy, for any reason, you get your money back. That’s how confident we are in the service that we provide. We also offer an easy access guarantee, with accessible, comfortable and stylish buses for everyone to use.
Of course, as time has marched on and technology has developed, our ideas have become more high-tech. You will now find Wi-Fi on a number of routes, making those journeys fly by even quicker - and our smartcard cashless system MANGO combines convenience and cost-cutting in one simple swipe. Users can top up their MANGO cards online, in bus stations, or at various outlets across trentbarton land, and save a quarter, or more, off single fares easily. No cash, no fuss, no hassle!
As for those lovely little extras that were mentioned earlier, MANGO holders will also benefit from a host of amazing discounts at trentbarton land restaurants, attractions and shops. We also like to keep our customers in the loop with trentbarton live bus tracking, our presence on social media (we love a good natter), as well as publishing a What’s On Guide every month to help you make the most of your leisure time. And don’t forget, you can pick up your free copy of trentbarton play magazine, on the bus or in the bus station, which is crammed full of great features, freebies and money-off deals, especially for you!
We’ve come a long way in the last 100 years, but we don’t plan on stopping any time soon. At trentbarton we’re constantly looking for ways to make your experience easier and more enjoyable. Many of our buses have had recent makeovers, but we still have some left to wave our magic wand over for a super stylish ride. We hope to roll out bigger and better features on more routes – so we keep ahead of your expectations and the demands of modern life.
While our gadget guys love using the latest technology to keep our buses at the cutting edge, we never forget that people are what we’re all about. From our award-winning drivers to the lovely bunch of people that use trentbarton buses, whether every day or every now and again (pssst, that’s you!).
Please do keep us on our toes by letting us know what you like, and what you don’t like, about your trentbarton bus experience – we’re always available to chat on trentbarton live, on the phone or in the bus stations, and we love to know what our customers think.
After all, you’re the force that keeps driving us forward and motivating us to continue to evolve into a better bus company – your really good bus company… that’s trentbarton.