If you haven’t used our buses for a while, there’s probably a burning question you have for us. Hopefully we’ll have an answer for you from some of the most regular queries we get from the list here.
No; you might not even know how much your fare will be. You pay our drivers in cash and we're happy to give change, but if you can find the right money, it will make the going easier. Our Find My Fare guide can help. We offer single tickets as well as two trips, these offer a discount on two single tickets, so work like returns but can be used any day, and also in the same direction too. MANGO will save you money and means you don’t have to carry cash to pay – read more here.
Can I use my bus pass?
Yes. We accept all free concessionary bus passes. Read more about whether you qualify for one of these passes and times of validity here.
What about children's fares?
Any number of children under the age of five can travel free with an adult (we're very uneasy about under-5's travelling alone, and won't normally allow it). There's a children's fare (usually half-price) for 5-15 year olds, and further savings with micro MANGO. After the sixteenth birthday, you pay normal adult fare but you can get a 16-19 MANGO to save 35% on adult fares. Other discounts are available for students and jobseekers.
Can I bring my buggy on the bus?
You're welcome. On all of our buses, we have Buggy Zones where you can just wheel buggy and baby straight to a special area. On rare occasions when the Zone gets full, your driver will ask whether you'd prefer to fold down the buggy or wait for the next bus. We’d appreciate your help here to keep everyone as happy as possible. On red arrow coaches, your driver will help stow your buggy in the secure locker underneath the coach, and we’d ask that you look after your child safely on board.
What about wheelchairs or mobility scooters?
Our fleet is the most modern in the country, and all our buses and coaches are wheelchair-friendly. Give our Customer Services team a call if you'd like to find out more. Whilst we can ask anyone in the wheelchair space to move to vacate the area for you, we are reliant on the good will of other customers to help.
We train our driving team to the highest standard and are proud to have been recognised numerous times to have the best in the business working for us. They will always do everything they can which is reasonably practicable to carry all customers. This includes encouraging, where possible, those occupying areas designed to assist wheelchair users, to vacate them.
As for the size of the wheelchair or scooter – we have a very simple rule: if it fits, it’s allowed on. We can only allow one wheelchair user on any of our buses at any one time and they must be positioned with the back against the specially designed upright cushion in order to travel safely.
Can I bring my bike on the bus?
Again, if there is room for a bike we’re more than happy to accommodate it. We’d ask that you keep the bike secure and look after it, and if a buggy or person in a wheelchair got on, we’d ask you to vacate the area for these customers please.
Can I bring my pets on the bus?
We’re happy for anyone to use our buses, even our range of four-legged friends. We just need them to behave and be conscious of other customers around them. We charge a dog fare of 50p for any ride on all our buses.
Is smoking allowed on trentbarton buses?
No. Like all other buses in the UK, all trentbarton buses and coaches are no-smoking. This includes ‘e-cigarettes’ as surveys have shown us that it causes alarm to other customers.
Can I bring food or drink on the bus?
We like to keep our buses very clean for customers, so we’d prefer it if you didn’t bring hot food or drink to be consumed on the bus. You'll see our special cleaning crews at work at most of our major bus terminals.
Can I use my mobile or listen to music?
Yes, you're welcome - but please think of others on board. We’ve come to learn that we don’t all enjoy the same taste in music – and some of us may want some me time, a quiet rest or even a snooze on board.
What about my safety on the bus?
Our buses are very safe places, and research proves that people feel secure. We run only single deck buses and they are all fitted with a highly sophisticated CCTV system. Undercover bus detectives and mystery customers travel regularly on all our routes too – and, don’t forget that our drivers are all fixed on to regular routes at certain times of day so they become familiar with all those travelling. It all helps to create a safe experience with trentbarton – and our record low number of incidents carry on proving this to be the case.
Anything I should know about your night buses?
They're very popular and we continue to expand them, with 24/7 buses running now too. It's worth checking the timetable to see where they go from (for example we can't use Nottingham Victoria or Derby Bus Stations after midnight - they’re locked). Once the clock has struck twelve, there's a special flat fare on most night buses. If you have a MANGO or saver card, these can be used on weekend night buses as normal. zigzag and two trips may not be used – if you want to travel for the day, and use night buses too, get a zigzag plus.
How does the driver know I want to get on?
Our drivers are trained to stop if they see anyone waiting at the stop, but it always helps if stick your arm out when you see your bus approaching you at the bus stop – just in case there’s some confusion if other buses also stop there.
Do you have peak and off-peak fares?
The Find My Fares guide can help you here. Single and two trips stay the same price all day, but we offer zigzag for unlimited travel after 9am, which can often be cheaper than a two trip. All these tickets are available from your driver when you get on.
Can I take my guide dog on the bus?
Registered assistance dogs are allowed on all of our buses free of charge. If you need further assistance just ask your driver.
There’s a question I need answering that isn’t here.
No problem – you can ask us by phone, by email, by letter or on social media. All our contact details can be found here – we’d be pleased to talk to you. We like a good chat.