You may have noticed that the accuracy and reliability of the information on the electric bus stop displays has deteriorated in recent months.
This can include:
- the display being blank
- inaccurate predictions
- missing services
- the same journey being shown more than once
- different information on each side of the display
- just the scheduled time of the bus shown, which comes off the display when that time is reached regardless of whether the bus has arrived.
Providing predicted information to the bus stop displays is a partnership between local bus operators and the local councils, which has worked very well for many years. Bus operators send their tracking data and predictions to the local councils, who then install and maintain the displays and facilitate the information shown on them.
The technology behind the system was coming to the end of its life, and a new system has been procured recently by Nottingham City Council to ensure information can be provided long in to the future. Unfortunately there have been problems in the transition to the new system which is resulting in the unreliable information currently on the displays, and we understand from the Council that the new supplier is working tirelessly in an effort to resolve the situation.
The problems affecting the bus stop displays do not affect the information shown on our website and the hugo app, where the predictions come directly from real-time system and do not travel through a number of third party systems to reach the bus stop displays.
We share frustration with the poor situation with the bus stop displays and continue to have several conversations each week with Nottingham City Council about resolving it and returning the information on the bus stop displays to the high levels of accuracy previously enjoyed.