trent barton has scooped a fourth major award in as many weeks after being recognised for its commitment to customer service training, since the hat-trick win at UK Bus Awards 2010 in November.
The company fought off stiff competition from several global names, including Flybe and National Express, to clinch the 'Company of the Year' title, awarded by the transport sector skills council, GoSkills. According to our Commercial Director, Alex Hornby, the victory was based on the judge's endorsement of the firm's high-quality customer service training and the value it offers to the business.
Alex explained: "We have always believed that delivering top-notch customer service is the key to success and it has been at the centre of our training programme for the past 20 years.
"This award again proves our determination to punch above our weight and recognises that the skills of our teams operating services across Derbyshire and Nottinghamshire are the best in the land."
Alex went on to single out trent barton's training manager Guy Gibson and his staff at the company's 'really good academy' for particular praise. "They have worked tirelessly in developing quality, focussed training for all our staff," he added.
GoSkills is the Sector Skills Council for the transport industry, and its prestigious annual awards attract entries from airlines, rail companies, taxi firms and waterway and riverboat operators, as well as bus companies.
We were presented with its award during a special gala dinner on December 2nd at the National Motorcycle Museum in Birmingham, hosted by TV celebrity Dominic Littlewood and the Chief Executive of the Highways Agency, Graham Dalton.
Pictured at the awards are (from left to right): TV presenter Dominic Littlewood; trent barton Training Manager Guy Gibson; Commercial Director Alex Hornby; GoSkills Chairman Andrew Chivers and the organisation's Chief Executive Neil Stokell.