customers rank our drivers #1 again

Our really good drivers have once again lived up to their name for another year by being ranked number 1 in the business in the latest Transport Focus Survey of passengers.

The survey, which ran across the final four months of 2017, saw our drivers once again come out on top of all the bus companies in the national study. We topped the rankings with an improved score of 94 per cent.

Transport Focus quizzed hundreds of passengers across the country for their views about punctuality, bus stops, waiting time, cleanliness and the drivers. The research included some of the country’s biggest hitters in the bus world.

Since the early 90's, in a time before the Spice Girls, we have tried to do things differently. Making sure that our customers are always given a really good ride. This includes driver appearance, greeting, helpfulness, attitude and giving time for passengers to sit down before setting off. All of these attributes scored 93 per cent or over, with value for money holding firm at 73 per cent.

Our big boss Jeff Counsell said: “Again the whole country is made aware of what we have always known, that our drivers are the best in the country.

“Last year our drivers scored an impressive 91 per cent, the best in the country. To have raised the bar again to a fantastic 94 per cent is industry-leading, hugely satisfying for trentbarton and – most importantly – reflects the great service our customers enjoy and value.

“We will not rest on our laurels. Until we get to 100 per cent there will always be room for even more improvement. We will keep asking our customers how we can get better and will listen closely to what they say and act on it.”

We always welcome applications to join our award-winning driving team with the message that it’s all about a candidate’s personality, and not qualifications.

First and foremost, applicants must be driven by customer service to exceed expectations and delight those that travel on our services. To discover if a potential driver has the right qualities, our application form takes a novel approach by asking questions such as ‘what’s your favourite joke?’ and ‘what’s your favourite biscuit?’.

Jeff added: “Our drivers are part of the local communities they serve. It’s important we continue to employ only the best people who can make our customers smile, day in, day out. That’s how we’ll stay number one.”