News > News Story
mainline team leader Christian helps Pete & Sue get onboard
We heard that one of our customers was struggling to get onboard with his mobility scooter. So we thought it would be a really good idea to send Christian and a bus to his home so that Mr Wilson could nail his scooter parking.
We headed over to Pete and Sue Wilson's house over in Bingham, with a video crew in tow so that the whole thing could be recorded and used to help train hundreds of our really good drivers.
Sue, 74, got in touch with us because she was worried that her husband would not get out and about as much: “He had an awful lot of trouble with his scooter when he got on the bus and said he didn’t want to go through that again. I thought I’m not having that.
“I phoned trentbarton to ask for some advice and was told ‘we can’t have our customers upset like this’. They offered to bring a bus to our home, so Pete could practice getting on and parking the scooter.”
Pete, 88, a former electrician, has problems with balance and has had a scooter for a year. As keen bus users, the couple were keen to keep travelling, both in and out of Nottingham as well as exploring other parts of trentbartonland.
Sue said: “We’re really thrilled that trentbarton have done this for Pete and hope the video will help all the drivers and their customers. It will make my life much easier if we can easily get on a bus.
“I’m thrilled and very grateful. I have really enjoyed talking with the people there, everyone at trentbarton has been so kind about it.”
Pete added: “I’m hopeful it will give me the confidence to get on the bus okay and travel a bit further.”