have your say on proposed route changes
come and have a chat with the local team about the villager network, and have your say on proposed changes.
why we're consulting...
We’ve been really encouraged by the results of our customer research project. It’s clear that the villager is a well-used brand with good levels of customer satisfaction.
The friendly, customer focused driving team were consistently praised for their welcoming and helpful attitude. However, we can be even better. Poor timekeeping dominated the small number of complaints we received. This was reinforced by customers top priority “being on time”. In addition over 1/5th of people wanted to see improvements to frequency.
We’ve looked to match supply with demand to ensure we can offer the best possible experience to the majority of our customers through a simpler network. We’re keen to hear your views so please come along to any of the consultation events, or fill in the online contact form.
Monday 6 March
2pm-5pm, Willington Village Hall
Tuesday 7 March
8am-11am, Burton High Street
4pm-7pm, Ashbourne Hall, John Port School
Wednesday 8 March
3.30pm-6.30pm, Derby bus station
Friday 10 March
7.30am-11.30am, Derby bus station
1pm-3.45pm, Memorial Hall, Hilton
If you can't make any of these dates, you can download a copy of the consultation document below and tell us your views using our online form
the villager survey pdf