direct debit supercommuter - FAQ’s
When will I receive my pass?
You will receive your pass in the post a few days before your first direct debit payment, as chosen by you.
When can I use by direct debit supercommuter card?
Once you have received your pass from us, you can start using the pass straight away
How will the transaction show in my bank account?
you will see “TRENT MOTOR TRACTION CO” and the amount
What do I do if my card is lost, damaged or stolen?
Please contact
stuart@trentbarton.co.uk, the old card will be blocked and a new card will be set out in the post. There may be an administration charge for this.
Can I cancel my direct debit supercommuter pass?
Yes, you can cancel your direct debit Pass at any moment, you need to contact
stuart@trentbarton.co.uk and give a minimum of 30 days’ notice before cancelling.
What kind of tickets can I buy from trentbarton?
We have a whole range of saver tickets available; these vary depending on the area of travel
How do I use the pass?
All you need to do is scan the card once on the ticket machine as you board
What happens if I forget to scan off?
No need to worry about this – as you only need to scan onto the bus when you broad. No need to scan off when alighting the bus
Do you need a photo to buy a direct debit supercommuter pass?
No, you don’t need a photo. All our cards are electronic
annual supercommuter FAQ’s for companies
How do I pay?
We will invoice you after you have placed an order
How much paperwork or admin is involved?
There’s not that much paperwork at all! We want to make applications as simple as possible, so all we need is a list of names and some relevant information from you and we’ll take it from there.
To set up a new company for invoicing we require the following:
Company name
Invoicing Address
Contact email address
Purchase Order number if required.
Description of product purchased.
And the total amount to be invoiced
How much will it cost my company?
There are no set-up fees or minimum orders. You just pay for the zones or credit you require.
When do I have to send the applications through?
All applications need to be sent no later than 20th of each month
What do I do if an employee’s card is lost, damaged or stolen?
Please contact
stuart@trentbarton.co.uk. The card will be blocked and a new card will be set out in the post. There may be an administration charge for this.
When do the passes start for our staff?
All cards are programmed to start on the 1st of each month
What happens when it comes to renew?
This isn’t a problem; all we will need is the 16-digit number. If you need more information contact
stuart@trentbarton.co.uk
Can we cancel a supercommuter pass?
Yes, you can cancel the supercommuter Pass at any moment, you need to contact
stuart@trentbarton.co.uk please give 30 days’ notice before cancelling. Our refund policy applies, so worth checking before confirming
What kind of saver zone products can we buy from trentbarton for our staff?
We have a whole range of zone saver’s available; these vary depending on the area of travel
How do we update the ticket (pass) if a member of staff moves to a different zone?
We can change the zone within 4 hrs from telling us, or even renew the pass if it has expired
How do the staff use the pass?
They just scan the card on the ticket machine as they get on each trip
What happens if I forget to scan off?
No need to worry about this - as you only need to scan onto the bus when you broad. No need to scan off when alighting the bus
Do you need a photo to buy an annual trentbarton pass?
No, you don’t need a photo. All our cards are electronic