Here at trentbarton we know you trust us to get you to where you're going in a safe, comfortable and hassle-free manner and we take this responsibility incredibly seriously.
As lockdown restrictions start to ease, we are making plans to ensure that we are here when you need us. Here's what you need to know.
protecting our key workers
We want to reassure you that the safety and well-being of our customers and teams is our top priority, and wanted to share with you the precautionary measures that we can all take to protect our key workers.
Tap here to find out what you can do and what we have been doing.
when’s the best time to catch my bus?
Here’s a handy table of when our buses are at their busiest, this table is as a guide to reflect average trends and won’t account for sudden increases in demand.
advice and FAQs
We have provided answers below to a range of common questions about travelling on our services during this time.
Can I continue to travel on your services?
Following the governments most recent advice, we're here but only for essential travel.
Are there any extra measures I should take whilst travelling?
As advised by the NHS, people should follow simple measures to stop viruses like Coronavirus spreading
- wash your hands with soap and water often - do thus for at least 20 seconds.
- always wash your hands when you get home or into work.
- use hand sanitiser gel if soap and water is not available.
- cover your mouth and nose with a tissue or your sleeve when you cough or sneeze.
- put used tissues in the bin straight away and wash your hands afterwards.
- wear face coverings if possible, this could be a homemade mask, scarf, bandana or similar.
We are also encouraging customers to use non cash alternatives as payments, including travelling contactless using either a contactless card or smart device, as well as our range of smart card products.
Should I travel if I am feeling unwell?
We ask customers that if you're displaying any symptoms of the virus please follow the governments advice and stay at home in self isolation for 14 days.
Are you carrying out any additional cleaning on your services?
We already have exceptionally high cleaning standards across our fleet. Each and every one of our buses goes through a rigorous, multi-step cleaning process each night, prior to service the next day. This includes wiping down and disinfecting all hand rails, grab poles, bus stop call buttons and other touch points.
In addition, you may notice that hand rails and touch points within our buses are being wiped down and disinfected whist waiting time in bus stations and at terminal points throughout the day.
How are you protecting your teams?
We have implemented additional precautions since the outbreak, including issuing all team members with PPE, hand sanitising fluids and updating them on the importance of maintaining good hygiene, including the washing of hands and wiping down of surfaces within the drivers cab area. We have also erected temporary screens to form a physical barrier between you and our driving team.
Wherever possible we are encouraging customers to use mango or travel contactless using a card or smart device to reduce the amount of cash being handled on board.
What contingency measures do you have in place if the spread of the virus continues?
We're closely monitoring and managing the current situation. Our priority is to protect the safety of our customers and our team. In addition, we will continue to liaise closely with government and public health authorities on any further steps we should take.
Are there alternatives to paying cash?
At this time we are encouraging customers to travel contactless using either a contactless card or smart device. Alternatively customers are encouraged to use mango or saver products to reduce the need for cash based transactions.
I have a pre-purchased product that I will not being using for the foreseeable future, what can I do?
We are offering to freeze any pre-purchased products until you need them again, contact our customer services team who will be happy to help you through this process.
Have you changed your customer services opening hours?
Yes, we're currently operating the following opening hours: 8am-5pm Mondays to Fridays, 8am-4pm Saturdays (on social media/e-mails only) closed on Sundays.
how to make a face covering
We've created a handy guide on how to make a face covering using an old t-shirt.
Tap here for more.
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